This comprises all measures required to restore system functionality, serves to avoid bottleneck situations in spare parts supply and includes the costs for maintenance specialists. Our services includes:
- Inclusive of parts.
- 4 preventive maintenance visits per year.
- Health check for total system.
- Clean / adjust equipment for accurate result.
- Dispatch service technician to attend to any breakdown within 8 working hours.
- Render above services during 0830 hours to 1700 hours, Mondays to Fridays, excluding Saturdays, Sundays and Public Holidays.
- 24/7 hotline support available, with technicians on standby.
Service Level. These define time frames for service provision, can be flexibly adjusted to meet individual customer requirements and increase system availability.
Maximum protection. Each system is only as good as its weakest component. Our system maintenance services covering preventive and corrective measures remedy weaknesses and prevent security loopholes.
Fixed costs. Nobody likes unforeseen expenses. A system maintenance service contract, usually based on a Joyous SE Engineering’s service package, limits the cost of transparent services.
Guaranteed response time. Fast action is required in cases of emergency. You define which services we are to provide and in which time frames, up to 24 / 7 availability.